MISSION STATEMENT
It is the mission of the team of professionals at Furniture Factories Showrooms to dedicate ourselves to building long-lasting relationships with out customers, vendors, and employees. We believe that it is our responsibility to give our customer the time to understand their needs and help them create a beautiful home. We are a mission-driven, principle based, Christian, drug-free, customer driven sales organization committed to provide a positive, fair, and supportive environment for our staff and customers. Our goal is to provide unique quality home furnishings with exceptional values and exceptional service before, during, and after the sale. All of our policies, procedures, and actions are directed toward customer satisfaction, employee satisfaction, growth and profitability.
OUR BELIEFS
- We believe our store must be customer-driven
- We believe that our business is driven by the needs of our customers to create beautiful homes.
- We believe that our mission is to help our customers understand how to use our products to enhance their quality of life and not just how to buy them.
- We believe that customer satisfaction must be the basis for all policies and procedures.
- We believe professional courtesy is essential to the overall harmony and growth of our business.
- We believe that each individual is responsible for his or her own growth and success and that the company’s success is dependent on that of each individual.
- We believe that each customer who enters our store is deserving of and will receive an equal and specified level of service.
- We believe our store offers an above average combination of values including merchandise, pricing and sales service.
- We believe open communication is an essential ingredient to good working relationships between managers and salespeople.
- We believe good working relationships are every individual’s responsibility.
- We believe our store must be profitable.
- We believe we must have a strong sense of pride in our store and in ourselves.